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Overview

Turtles operates as a headless demand layer. When a purchase occurs on any marketplace in our network, the order is instantly routed to your connected commerce platform (e.g., Shopify) for fulfillment.

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Order lifecycle

The order process is fully automated to fit your existing logistics workflows:
  1. Capture: A customer places an order on a Turtles-powered marketplace
  2. Sync: The order appears in your Shopify dashboard marked as a Turtles channel sale
  3. Fulfillment: Your warehouse picks, packs, and ships the item using your standard process
  4. Confirmation: Tracking numbers entered in Shopify automatically sync back to Turtles
  5. Notification: We trigger shipment updates and delivery notifications to the customer

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Managing orders

While fulfillment happens in Shopify, the Orders view in the Seller Portal acts as your financial and operational ledger. Each order record includes:
  • Status: Real-time state (Ordered, Shipped, Delivered, Returned)
  • Financials: Gross revenue, platform fees, and net payout amount
  • Customer: Shipping destination and encrypted contact details
  • Reference: The corresponding Shopify Order ID for cross-referencing

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Support and communication

Turtles owns the post-purchase customer relationship.
  • Inquiries: Our 24/7 support team handles all questions regarding status, tracking, and returns
  • Disputes: We resolve issues directly with the buyer using platform data
  • Privacy: To protect user privacy and platform integrity, sellers do not communicate directly with customers
Note: If a shipping exception or inventory error occurs, flag the order in the Seller Portal immediately to alert our support team.