Overview
Turtles operates as a headless demand layer. When a purchase occurs on any marketplace in our network, the order is instantly routed to your connected commerce platform (e.g. Shopify) for fulfillment.Order lifecycle
The order process is fully automated to fit your existing logistics workflows:- Capture: A customer places an order on a Turtles-powered marketplace
- Sync: The order appears in your dashboard marked as a Turtles channel sale
- Fulfillment: Your warehouse picks, packs, and ships the item using your process
- Confirmation: Tracking numbers automatically sync back to Turtles infrastructure
- Notification: We trigger shipment and delivery notifications to the customer
Managing orders
While fulfillment happens in your commerce dashboard, the Orders view in the Seller Portal acts as your financial and operational ledger. Each order record includes:- Status: Real-time state (Ordered, Shipped, Delivered, Returned)
- Financials: Gross revenue, platform fees, and net payout amount
- Customer: Customer information and shipping address
- Reference: The corresponding platform order ID
Support and communication
Turtles owns the post-purchase customer relationship.- Support: Our 24/7 support team handles all questions regarding status, tracking, and returns
- Returns: Unless the product arrives damaged with documentation, Turtles covers all returns
- Privacy: To protect privacy and platform integrity, sellers may not communicate directly with customers
Direct customer contact is strictly prohibited under the Turtles Seller Terms. Violation of this policy will result in removal from the platform and may result in other penalties.