> ## Documentation Index
> Fetch the complete documentation index at: https://docs.turtles.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Approvals

> Quality standards for brands and inventory on the Turtles network

### Overview

To maintain the integrity of our network and the trust of 27M+ shoppers, Turtles enforces strict quality standards for all partners. We work with category-leading brands and manually review every applicant to ensure a premium customer experience.

### Brand eligibility

We partner with brands that demonstrate operational excellence and product quality. To join the network, you must meet the following criteria:

* **Owned Inventory:** You must physically hold and control your inventory
* **Domestic Fulfillment:** Orders must deliver from U.S. facilities within 5-7 days
* **Track Record:** Verifiable history of strong customer satisfaction and low return rates
* **Product Quality:** Catalog-wide average rating of 4.5 stars or higher

### Product guidelines

Our catalog is curated to ensure safety and brand suitability

**Restricted categories**\
Certain categories require additional documentation and compliance approval:

* **Food & Beverage:** Perishable and non-perishable goods must meet packaging and expiration standards
* **Health & Wellness:** Supplements and ingestibles must meet FDA labeling requirements
* **Alcohol:** Wine and spirits require valid licensure and age-verification workflows

**Prohibited categories**\
The following items are strictly banned from the network:

* **Offensive Materials:** Products promoting hate speech, violence, profanity, or discrimination
* **Weapons & Combat:** Firearms, ammunition, explosives, or related accessories
* **Adult Content:** Mature and adult content or services, or products that have nudity
* **Illegal & Counterfeit:** Fake goods, drug paraphernalia, or recalled products
* **Medical & Regulated:** Prescription medication, medical devices, and professional medical accessories
* **Hazardous Goods:** Unregulated chemicals, combustible materials, or items deemed non-shippable

### Review process

Our Trust & Safety team reviews all submissions to ensure compliance

* **Brand Applications:** Typically reviewed within **3 business days**
* **New Listings:** Typically reviewed within **24 hours**

We reserve the right to request additional documentation as well as reject, or later remove, partners who do not meet our strict thresholds